Patient Information

New patients are always welcome. New patients are encouraged to complete a new patient form (Registration Form) prior to your appointment via a text message link, which will be sent to your following your booking.

Alternatively, you can complete the form below.

Click here for more information

If you wish to complete these forms at the practice, please arrive at least 5 minutes prior to your appointment time.

All new patients will be billed according to our fees schedule.

We will continue to bulk-bill standard consultations during weekdays until 8pm for the following group of patients:

• Commonwealth Seniors Health Card holders
• Health Care Card holders
• Pensioner Concession & Veteran Affairs Card holders
• Children under 16

For all other patients we offer lower fee structure:

Cancellations:

All doctors’ appointments cancelled online or via phone within the 2-hour period of your appointment will incur $50.00 late cancellation fee.

All Allied health appointments cancelled online or via phone within the 24- hour period of your appointment will incur $70.00 late cancellation fee.

A standard consultation is 10-15 minutes, your doctor may ask you to come back at another time if they feel there is not sufficient time to deal with more than one of your health concerns. If you think you may require a longer consultation, please call reception or book for a longer appointment.

Patients will require longer appointments to discuss following problems:

• Antenatal Care Consultations
• Prenatal Consultations
• Mental health care plans
• Procedures
• Skin cancer checks
• Multiple issues discussions
• Workcover and TAC
• Reports and Pre-employment Medical

Procedures:

For all listed procedures below, an initial consultation must be booked with a doctor prior to scheduling the procedure:

• Excisions
• Wound care
• Ear syringing
• Travel immunisations
• Vaccinations
• Iron infusions etc.

If you are a new or existing patient requesting records from a previous clinic/hospital, please complete the form below or speak with our friendly receptionists and they can provide you with a Transfer of Records form we need you to fill out.

• Request for Medical Records Transfer

If you have moved to another clinic and require your records to be transferred to them, please note we do charge $30.00.

If you or a family member requires an interpreter service, this can also be organised, please advise us at the time of booking.

If you are suffering a life-threatening emergency, please call 000 immediately to seek ambulance and hospital treatment.

For urgent cases, please telephone us immediately to discuss the problem or just come directly to the surgery. Or alternatively, contact 000.

Secure underground car parking is available. Follow the driveway and turn right at the palm tree roundabout. Please follow signage.

We comply with the Australian Government legislation, ensuring that the privacy of our patients in maintained. A copy of our privacy policy and collection statement is available online or at reception. Further information is also available from the Office of the Australian Information Commissioner on 1300 363 92.

Sandy Hill Medical Centre Privacy Policy

Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise reception if you would like to withdraw from this free service.

Home visits are available for registered patients whose condition prevents them from attending the Practice. Please contact the Practice to arrange a Home Visit with your preferred GP.

Sandy Hill Medical Centre works together with other local practices to provide an after-hours service for our patients.

If you require urgent medical attention after hours, please ring the surgery on 03 9017 4743. A recorded message will advise you how to get in touch with the doctor on duty.

Alternatively, you can call Sandy Hill After Hours Medical Centre on 9017 5205 after 4pm to book for an after-hour appointment and assistance.

ALWAYS PHONE 000 IN AN EMERGENCY.

Our practice engages in other services by having readily accessible brochures, pamphlets, posters and keeping an up-to-date address book for services that will benefit our patients. This ensures comprehensive care for all patients of our medical centre

Test Results

Any test results, including pathology and radiology results, are typically returned to us within 2-3 days.

If results are deemed “abnormal”, patients will receive a call or SMS to book an appointment with a GP for result review and discussion.

If results are “normal”, patients will receive an SMS with a notification that results have been received and no further consultation is required.

*Please Note: reception staff will not be able to access or discuss results with patients*

If you have been contacted to review your results with a GP or require a copy of your results if they are “normal”, please ring reception staff to book in an appointment with a GP or book online

Referrals & Prescriptions

For any required referrals or prescriptions, please contact recepƟon to book an appointment with a GP.

If you phone the Clinic requesting to speak to your doctor, you may be asked to leave a number on which you can be contacted. Most doctors return phone calls at the end of their session (either during their lunch break or at the end of the day). If the matter is urgent, either your doctor, another doctor or the practice nurse will be able to take your call immediately. Please understand that in many instances, the doctor or nurse will be unable to provide advice over the telephone. SHMC is very conscious of the risk of providing incorrect advice over the phone, and wherever possible, patients are encouraged to attend the clinic in person.

Individual Doctors in our Practice determine whether they communicate electronically with their patients. Please ask our staff your GP’s preference. Please note that all steps will be taken to securely send private information, but we cannot guarantee that records sent electronically will be private.

We constantly strive to maintain and improve our quality service and would appreciate any comments or suggestions you may have. Similarly, any complaints are taken seriously. Please do not hesitate to mention your feedback, suggestions or complaints to one of our staff.

However, if you wish to take that matter further and feel that you need to discuss the matter outside the surgery, you may contact:

Health Services Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: 03 9032 3111
E-Mail: hsc@dhhs.vic.gov.au

Or write to
Health Services Commissioner
Level 26, 570 Bourke Street
Melbourne. 3000 Victoria
Website: www.health.vic.gov.au