Patient Information
Privacy And Confidentiality
We comply with the Australian Government legislation, ensuring that the privacy of our patients in maintained. A copy of our privacy policy and collection statement is available online or at reception.
Transfer of Medical Records
If you are a new or existing patient requesting records from a previous clinic/hospital, please complete the form below or speak with our friendly receptionists and they can provide you with a Transfer of Records form we need you to fill out.
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Consultations
Standard consultations with independent general practitioners at Sandy Hill Medical Centre are typically 10–15 minutes. Longer appointments may be required for more complex issues.
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Reminders & Practice Communication
Sandy Hill Medical Centre is committed to preventive care and communication. You may receive reminder notices and practice updates. You can opt out by informing reception.
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Appointments, Telehealth and Walk-ins
Sandy Hill Medical Centre operates on an appointment-based system. Independent general practitioners consulting at the clinic offer face-to-face and telehealth (video or phone) consultations.
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Test Results, Referrals & Prescriptions
Any test results, including pathology and radiology results, are typically returned to us within 2-3 days.
New Patients
New patients are always welcome. New patients are encouraged to complete a new patient form (Registration Form) prior to your appointment via a text message link, which will be sent to your following your booking.
Suggestion & Feedback
Your feedback is valuable. Please speak to a member of the clinical team or administrative staff or email us, if you have any suggestions, or are unhappy with the services you have received.
Complaints
Your concerns are taken seriously. For matters beyond the clinic ability to address, please contact the Health Services Commissioner.
After Hours Services
For medical assistance outside of normal clinic hours, Sandy Hill Medical Centre partners with Doctor Doctor after-hours service.
To access this service, call (03) 7038 4703. Your call will be diverted to their team automatically.
Home Visits
Home visits available for registered patients on a case-by-case basis.
Selected Bulk-Billed Appointments Offered!
Selected bulk-billed appointments offered! Book now to save on your healthcare needs.
