Patient Information
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Privacy And Confidentiality
We comply with the Australian Government legislation, ensuring that the privacy of our patients in maintained. A copy of our privacy policy and collection statement is available online or at reception. Further information is also available from the Office of the Australian Information Commissioner on 1300 363 92.
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Transfer of Medical Records
If you are a new or existing patient requesting records from a previous clinic/hospital, please complete the form below or speak with our friendly receptionists and they can provide you with a Transfer of Records form we need you to fill out.
Request for Medical Records Transfer
If you have moved to another clinic and require your records to be transferred to them, please note we do charge $30.00.
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Reminders And Practice Information
Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise reception if you would like to withdraw from this free service.
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Appointments
A standard consultation is 10-15 minutes, your doctor may ask you to come back at another time if they feel there is not sufficient time to deal with more than one of your health concerns. If you think you may require a longer consultation, please call reception or book for a longer appointment.
Patients will require longer appointments to discuss following problems:
- Antenatal Care Consultations
- Prenatal Consultations
- Mental health care plans
- Procedures
- Skin cancer checks
- Multiple issues discussions
- Workcover and TAC
- Reports and Pre-employment Medical
Procedures:
For all listed procedures below, an initial consultation must be booked with a doctor prior to scheduling the procedure:
- Excisions
- Wound care
- Ear syringing
- Travel immunisations
- Vaccinations
- Iron infusions etc.
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Test Results, Referrals & Prescriptions
Test Results
Any test results, including pathology and radiology results, are typically returned to us within 2-3 days.
If results are deemed “abnormal”, patients will receive a call or SMS to book an appointment with a GP for result review and discussion.
If results are “normal”, patients will receive an SMS with a notification that results have been received and no further consultation is required.
*Please Note: reception staff will not be able to access or discuss results with patients*
If you have been contacted to review your results with a GP or require a copy of your results if they are “normal”, please ring reception staff to book in an appointment with a GP or book online
Referrals & Prescriptions
For any required referrals or prescriptions, please contact recepƟon to book an appointment with a GP.
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New Patients
New patients are always welcome. New patients are encouraged to complete a new patient form (Registration Form) prior to your appointment via a text message link, which will be sent to your following your booking.
Alternatively, you can complete the form below.
Click here for more information
If you wish to complete these forms at the practice, please arrive at least 5 minutes prior to your appointment time.
All new patients will be billed according to our fees schedule.
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Suggestions, Feedback & Complaints
We constantly strive to maintain and improve our quality service and would appreciate any comments or suggestions you may have. Similarly, any complaints are taken seriously. Please do not hesitate to mention your feedback, suggestions or complaints to one of our staff.
However, if you wish to take that matter further and feel that you need to discuss the matter outside the surgery, you may contact:
Health Services Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: 03 9032 3111
E-Mail: hsc@dhhs.vic.gov.au
Or write to
Health Services Commissioner
Level 26, 570 Bourke Street
Melbourne. 3000 Victoria
Website: www.health.vic.gov.auRead More