Our Commitment to Improvement

We are continually striving to enhance the patient experience at Sandy Hill Medical Centre. While the medical practitioners consulting from our clinic are independent, our administrative team works collaboratively to provide a welcoming, responsive, and efficient environment.

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  Our Successes

  • Satisfaction with consultations
  • Warm and respectful communication
  • Attentive listening and clear explanations
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  Our Strengths

  • Easy access to appointments
  • Provision of up-to-date information
  • Privacy and confidentiality
  • Friendly and professional staff
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  Areas We're Improving

  • Reducing waiting times
  • Expanding after-hours and weekend availability
  • Providing better opportunities for patient feedback
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  Improvements Made

  • After-hours service via DoctorDoctor for emergency home visits
  • Extended opening hours and more GPs available
  • Suggestions box at reception and follow-up surveys sent after appointments