TELEHEALTH CONSULTATIONS

We are still offer video and phone consultations. Telehealth consultation can be booked online via Sandy Hill Medical Centre website or via the AMS mobile app like any other appointment.

Video consultation: For the Video consultation the GP notify the patient 5 min before he/she is ready avoiding lengthy delays and automatically arrives the patient in the practice management software waiting room. The consultation is conducted intuitively via the AMS mobile app and payment is processed automatically at the end of the consultation.

Phone consultation: At the time of your appointment your doctor will call you.

Delays may occur: Please allow a 1-hour window surrounding your appointment, should your doctor be running late. It may be useful to make a list of what you need to discuss during your consultation including any medications or referrals you may require. Please ensure that you are in a quiet room for your telehealth consultation and please note that your doctor will take notes throughout your consultation.

SOME CASES WHERE DOCTORS WILL NEED TO DO A PHYSICAL EXAMINATION AFTER A TELEHEALTH CONSULTATION

There are also some cases where doctors will need to do a physical examination, for example if someone has a lump that needs to be felt, or a melanoma needs to be cut out.

In those instances, they'll be asked to come into the clinic to be seen in-person.

We value and appreciate your compliments, suggestions, or complaints in order to improve our services and the way we communicate. If you are satisfied with the service you have received from us, please let us know.

Your opinion is important to us!! We would sincerely appreciate you completing our Patient Satisfaction Survey! Click on link below:

For Patient Survey