Patient Information

Opening Hours:
Monday: 8.30 am - 6.30 pm
Tuesday: 9 am - 10 pm
Wednesday: 8.30 am - 5 pm
Thursday: 8.30 am - 10 pm
Friday: 9 am - 10 pm
Saturday: 9 am - 1 pm (Please check online bookings for availabilities)
Sunday: 10 am - 2 pm
New Patients

New patients are always welcome. New patients are encouraged to complete a new patient form (Registration Form) and Transfer of Medical Records prior to your appointment or at the practice at the time of your appointment.

If you wish to complete these forms at the practice, please arrive at least 5 minutes prior to your appointment time.

Click here for more information

Appointments

Appointments for standard consultations can be scheduled with your regular doctor or the next available doctor, depending on your preference and doctor availability.

If you require a longer consultation, please advise our staff of this at the time off booking or by selecting a longer appointment option from our online booking system.

Transfer of Medical Records

If you are a new or existing patient requesting records from a previous clinic/hospital, please speak with our friendly receptionists and they can provide you with a Transfer of Records form we need you to fill out.

If you have moved to another clinic and require your records to be transferred to them, please note we do charge $20 per file being sent to another practice.

Interpreter Services

If you or a family member requires an interpreter service, this can also be organised, please advise us at the time of booking.

Emergencies

If you are suffering a life-threatening emergency, please call 000 immediately to seek ambulance and hospital treatment.

For urgent cases, please telephone us immediately to discuss the problem or just come directly to the surgery. Or alternatively, contact 000.

Fees

We bulk bill all patients Monday to Friday and Saturday mornings.

Some patients will incur an out of pocket fee which are payable on the day of consultation, only for those patients undergoing procedures, wound care and flu vaccinations.

At Sandy Hill Medical Centre, we are committed to providing comprehensive and affordable medical services to all our patients.

Please contact reception on (03) 9017 4743 for more information about our fees.

Our policy is that payments are to be made on the day of the consultation. Accepted payment methods include credit cards, EFTPOS, and cash.

Parking

Secure underground car parking is available. Follow the driveway and turn right at the palm tree roundabout. Please follow signage.

Privacy And Confidentiality

We comply with the Australian Government legislation, ensuring that the privacy of our patients in maintained. A copy of our privacy policy and collection statement is available online or at reception. Further information is also available from the Office of the Australian Information Commissioner on 1300 363 92.

Sandy Hill Medical Centre Privacy Policy

Reminders And Practice Information

Our practice is committed to preventative care and we may issue you with reminder notices or practice information from time to time. Please advise reception if you would like to withdraw from this free service.

Home Visits

Home visits are available for registered patients whose condition prevents them from attending the Practice. Please contact the Practice to arrange a Home Visit with your preferred GP.

After-hours Coverage

Sandy Hill Medical Centre works together with other local practices to provide an after-hours service for our patients.

If you require urgent medical attention after hours, please ring the surgery on 03 9017 4743. A recorded message will advise you how to get in touch with the doctor on duty.

After Hours consultations may incur a fee.

ALWAYS PHONE 000 IN AN EMERGENCY.

Engaging with other Services

Our practice engages in other services by having readily accessible brochures, pamphlets, posters and keeping an up-to-date address book for services that will benefit our patients. This ensures comprehensive care for all patients of our medical centre

Test Results, Referrals & Prescriptions

Test Results

Test results, including blood tests, xrays and scans are typicalled returned to us within 2-3 days of being taken.

If your results are "abnormal", you will be informed via call or sms.

Currently we are only contacting you via SMS or phone call to advise you of receiving your abnormal results, however, please keep in mind there are plans in the near future to send an sms to you to notify you of 'normal' results.

We always advise our patients to make a follow up appointment for all test results to ensure a consistently high level of care.

It is important to update your contact details with us, in the event we need to contact you regarding your test results or upcoming appointments

Referrals & Prescriptions

Any referrals or prescription requests require patients to physically attend the clinic.

Unfortunately we are not able to provide any referrals or prescriptions over the phone. Please call the practice to book and appointment, or you can book an appointment online

ALWAYS PHONE 000 IN AN EMERGENCY

Telephone Calls To Your Doctor

If you phone the Clinic requesting to speak to your doctor, you may be asked to leave a number on which you can be contacted. Most doctors return phone calls at the end of their session (either during their lunch break or at the end of the day). If the matter is urgent, either your doctor, another doctor or the practice nurse will be able to take your call immediately. Please understand that in many instances, the doctor or nurse will be unable to provide advice over the telephone. SHMC is very conscious of the risk of providing incorrect advice over the phone, and wherever possible, patients are encouraged to attend the clinic in person.

Electronic Communication

Individual Doctors in our Practice determine whether they communicate electronically with their patients. Please ask our staff your GP’s preference. Please note that all steps will be taken to securely send private information, but we cannot guarantee that records sent electronically will be private.

Appointments other than general consultations

*Please Note:

All Procedures, wound care, ear syringing and immunisations must be booked with the practice nurse as well as the doctor.

Please contact the practice to book in the most suitable time for both you and our practice nurse

TAC/WORKCOVER

The full fee is payable after each TAC or WorkSafe claim consult. We recommend you take the receipt back to your insurance provider for full or partial reimbursement – dependent on your provider’s policy terms.

Suggestions, Feedback & Complaints

We constantly strive to maintain and improve our quality service and would appreciate any comments or suggestions you may have. Similarly, any complaints are taken seriously. Please do not hesitate to mention your feedback, suggestions or complaints to one of our staff.

However, if you wish to take that matter further and feel that you need to discuss the matter outside the surgery, you may contact:

Health Services Commissioner
Complaints and Information
Telephone: 1300 582 113
Fax No.: 03 9032 3111
E-Mail: hsc@dhhs.vic.gov.au

Or write to
Health Services Commissioner
Level 26, 570 Bourke Street
Melbourne. 3000 Victoria
Website: www.health.vic.gov.au